Frequently Asked Questions
General
A genetic test will reveal changes (or mutations) in your genes that may or may not cause illnesses or diseases.
Our reports are evidence-based with variant curation and interpretation based on the American College of Medical Genetics (ACMG) Guidelines.
No, sample type will not affect your results because your saliva and blood contain the same DNA. Same DNA will generate the same report.
A genetic test that decodes 100% of your DNA is called WGS (Whole Genome Sequencing). It includes sequencing of all genes (coding regions), regulatory genomic regions, the Y chromosome (for males), and mitochondrial DNA. In contrast, other types of genetic tests examine only less than 0.02% of your genome (e.g. tests from DNA companies such as AncestryDNA, 23andMe, MyHeritage DNA, and Living DNA).
WGS is the best DNA test to detect health and disease risks. You can learn more about WGS and genetics and genomics in general on the websites of the Centers for Disease Control and Prevention and the National Institutes of Health.
WGS is the best DNA test to detect health and disease risks. You can learn more about WGS and genetics and genomics in general on the websites of the Centers for Disease Control and Prevention and the National Institutes of Health.
Our genetics tests are suitable for individuals of all ages. In the case of a newborn, testing can be done from the moment of birth to detect early on-set conditions that require immediate medical intervention.
Your DNA will never change, so you only need to take a DNA test once, even for multiple tests.
You can change your delivery address by contacting us at care@mysuperdna.com or +6012 334 9520.
Yes, as long as you are physically with your family member, you can help him/ her to register by typing in the bar code on the Saliva Collection Kit.
No, one LogIn ID (email address) will be tagged to only one registered Saliva Collection Kit.
You can cancel your order by contacting us at care@mysuperdna.com or +6012 334 9520.
Yes! With our consultation centre in Bangsar South, you can speak to our genetic experts for a pre or post-test consultation session. You can also choose to have consultation with us virtually too. Make your appointment here by contacting us at care@mysuperdna.com or at +6012 334 9520.
SuperDNA’s genetic counselling service is only available for our Complete DNA test and Ultimate DNA test. Our Essential DNA test report covers the area of wellness, drug response and common disease risks which are pretty self-explanatory for our clients.
No, SuperDNA’s consultation services are included in the cost of your test.
Our genetic counsellor may review your family and medical history during the counselling session. You may wish to ask your family members about your family history in advance to facilitate the counselling session.
Yes! We ship our sample collection kits to almost every country in the world. Just select your country during checkout. After we receive your sample and decode your DNA, your genomic data and reports will be available through your account on our website.
Saliva Collection Kit
You will receive your Saliva Collection Kit within 5 working days after placing your order.
You will need to register your kit at www.mysuperdna.com. Registering your kit using the unique barcode on the Saliva Collection Kit will assist in linking your saliva sample to your online account, so that we know that the saliva sample belongs to you. Your saliva sample will not be processed if it is not registered.
Please log in to click "Ready for Pick Up". Our logistics partner will be in touch with you shortly. Then, all you have to do is wait for your Saliva Collection Kit to be collected from the comfort of your own home.
Report
It will take approximately 14 working days upon our safe receipt of your saliva sample.
You will be notified via email when your report is ready. You may view your report online through SuperDNA website using your username and password.
Personalized recommendations on the next actions will be provided to you for each reported trait in the report. You may make informed lifestyle and wellness decisions based on the recommendations or speak to our experts (genetic counsellors, nutritionists and scientists) to understand more.
Only you! Your test results will be shared only with you through your registered email address and client’s portal.
Affiliate Program
We want to offer people who are passionate about transforming other lives an opportunity to share about the great genetic insights to their loved ones and earn attractive commissions by helping others with their genetically tailored wellness and health goals.
- You must be an existing SuperDNA customer, and at least 18 years old.
- You are a blogger/publisher/content creator anywhere in the world where your audience would be interested in DNA testing.
- You are passionate about wellness and health
- You believe that the future of health will be personalised – and genetic testing is the tool that will make it possible.
- Apply to become an affiliate by clicking “Contact Us Today” button at Affiliate page.
- Get your unique referral code once approved by the SuperDNA management team.
- Share the code via your social media accounts.
- Earn commission for every successful subscription using your code.
- Attractive commissions as your passive income.
- Zero risk, zero investment. You need not invest any startup cost or pay any registration fee.
- Strong SuperDNA support system. Knowledge training and marketing collaterals is available for our Super-ian.
SuperDNA Affiliate Program is tailored for individuals who are interested and passionate in spreading awareness on importance of genetic testing while earning commissions. On the other hand, SuperDNA referral program is a program to thank SuperDNA existing customers to introduce SuperDNA to their family and friends.
Referral Program
We want to thank you for telling your family and friends about SuperDNA! When a friend or family member of yours purchases any SuperDNA DNA test using your unique referral code, they will receive a 5% discount on their purchase while you will receive a Starbucks Gift Card of RM50 (Essential DNA Test), RM100 (Complete DNA Test) or RM150 (Ultimate DNA Test).
You must be an existing SuperDNA customer, and at least 18 years old.
Your username associated with your SuperDNA account is the referral code that will allow you to share your referral code with your family or friends and receive referral rewards for their purchases at SuperDNA.
Yes! You may participate in referral program regardless of your affiliate status, as long as you are SuperDNA’s customer.
When your family or friends make a purchase at SuperDNA website, they key in your referral code upon payment. In order for your friend’s SuperDNA’s order to be associated with you, your friend must use your referral code. Once your friend’s SuperDNA order ships, you will be entitled to a Starbucks Gift Card.
You will receive a Starbucks Gift Card via email within 5 working days of your friend’s order’s shipment.
No, there is no current limit on the number of referrals you can generate. However, you will only receive one Starbucks Gift Card for one order per person, meaning that if one individual places multiple orders using your referral code, only one of the orders will result in one Starbucks Gift Card (whichever is higher).
For example, if your friend gets both Essential and Complete DNA Test, You will receive a RM100 Starbucks Gift Card whereas your friend will get a 5% discount on Essential and Complete DNA Test, each.
For example, if your friend gets both Essential and Complete DNA Test, You will receive a RM100 Starbucks Gift Card whereas your friend will get a 5% discount on Essential and Complete DNA Test, each.
No. Any purchases made without the use of your specific referral code will not be tracked as part of the referral program, and you will not receive the Starbucks Gift Card for those purchases.
If a referred order is cancelled or a refund is requested prior to the order being shipped, then you will not receive the Starbucks Gift Card for the referral. Your reward is tallied when the order is shipped.
Yes, your friend will receive a 5% discount on their purchase.
There are a few possible reasons:
A. Your family and friends’ order is pending for shipping.
B. Check your email inbox. You will receive the Starbucks Gift Card at the email address used to register your SuperDNA account.
C. If none from the above works, feel free to contact us at care@mysuperdna.com.