Frequently Asked Questions
A genetic test will reveal changes (or mutations) in your genes that may or may not cause illnesses or diseases.
A genetic test that decodes 100% of your DNA is called WGS (Whole Genome Sequencing). It includes sequencing of all genes (coding regions), regulatory genomic regions, the Y chromosome (for males), and mitochondrial DNA. In contrast, other types of genetic tests examine only less than 1% of your genome (e.g. tests from DNA companies such as AncestryDNA, 23andMe, MyHeritage DNA, and Living DNA).
WGS is the best DNA test to detect health and disease risks. You can learn more about WGS and genetics and genomics in general on the websites of the Centers for Disease Control and Prevention and the National Institutes of Health.
Your DNA will never change, so you only need to take a DNA test once in your lifetime.
You can change your delivery address by contacting us at care@mysuperdna.com or +6010 824 1238.
No, one LogIn ID (email address) will be tagged to only one registered Saliva Collection Kit. To add on, if you are buying for your parent or child who does not have an email address, please create an email address for your dependent. After that, he/she can then register his/her Saliva Collection Kit.
You can cancel your order by contacting us at care@mysuperdna.com or +6010 824 1238.
Yes! With our consultation centre in Bangsar South, you can speak to our genetic experts for a pre or post-test consultation session. You can also choose to have consultation with us virtually too. Make your appointment here by contacting us at care@mysuperdna.com or at +6010 824 1238.
No, SuperDNA’s consultation services are included in the cost of your test. To add on, only the first consultation is free. Subsequent consultations will be charged.
You will receive your Saliva Collection Kit within 5 working days(Malaysia) or 7 working days(International) after placing your order.
You will need to register your kit at www.mysuperdna.com. Registering your kit using the unique barcode on the Saliva Collection Kit will assist in linking your saliva sample to your online account, so that we know that the saliva sample belongs to you. Your saliva sample will not be processed if it is not registered.
Please log in to click "Ready for Pick Up". Our logistics partner will be in touch with you shortly. Then, all you have to do is wait for your Saliva Collection Kit to be collected from the comfort of your own home.
It will take approximately 30 working days upon our safe receipt of your saliva sample.
Personalized recommendations on the next actions will be provided to you for each reported trait in the report. You may make informed lifestyle and wellness decisions based on the recommendations or speak to our experts (Genetic Counsellor, Nutritionist, Dietitian and Scientists) to understand more.
- You must be an existing SuperDNA customer, and at least 18 years old.
- You are a blogger/publisher/content creator anywhere in the world where your audience would be interested in DNA testing.
- You are passionate about wellness and health
- You believe that the future of health will be personalised – and genetic testing is the tool that will make it possible.
- Contact us and apply to become an affiliate.
- Get your unique affiliate code once approved by the SuperDNA management team.
- Get yourself equipped with free comprehensive training from our experts in SuperDNA.
- Share the code via your social media accounts.
- Earn commission for every successful subscription using your code.
- Attractive commissions as your passive income.
- Zero risk, zero investment. You need not invest any startup cost or pay any registration fee.
- Strong SuperDNA support system. Knowledge training and marketing collaterals is available for our Super-ian.
General
A genetic test will reveal changes (or mutations) in your genes that may or may not cause illnesses or diseases.
WGS is the best DNA test to detect health and disease risks. You can learn more about WGS and genetics and genomics in general on the websites of the Centers for Disease Control and Prevention and the National Institutes of Health.
Saliva Collection Kit
You will need to register your kit at www.mysuperdna.com. Registering your kit using the unique barcode on the Saliva Collection Kit will assist in linking your saliva sample to your online account, so that we know that the saliva sample belongs to you. Your saliva sample will not be processed if it is not registered.
Please log in to click "Ready for Pick Up". Our logistics partner will be in touch with you shortly. Then, all you have to do is wait for your Saliva Collection Kit to be collected from the comfort of your own home.
Report
Affiliate Program
- You must be an existing SuperDNA customer, and at least 18 years old.
- You are a blogger/publisher/content creator anywhere in the world where your audience would be interested in DNA testing.
- You are passionate about wellness and health
- You believe that the future of health will be personalised – and genetic testing is the tool that will make it possible.
- Apply to become an affiliate by clicking “Contact Us Today” button at Affiliate page.
- Get your unique referral code once approved by the SuperDNA management team.
- Share the code via your social media accounts.
- Earn commission for every successful subscription using your code.
- Attractive commissions as your passive income.
- Zero risk, zero investment. You need not invest any startup cost or pay any registration fee.
- Strong SuperDNA support system. Knowledge training and marketing collaterals is available for our Super-ian.
Referral Program
For example, if your friend gets both Essential and Complete DNA Test, You will receive a RM100 Starbucks Gift Card whereas your friend will get a 5% discount on Essential and Complete DNA Test, each.
There are a few possible reasons:
A. Your family and friends’ order is pending for shipping.
B. Check your email inbox. You will receive the Starbucks Gift Card at the email address used to register your SuperDNA account.
C. If none from the above works, feel free to contact us at care@mysuperdna.com.